Volunteer News, November 2017

New in the House

  • Dresses are gone and Christmas is coming!

    The Dressing Downtown exhibit closed at the end of October. We are now getting the house reading for Celebrate! which opens Wednesday, November 15.



  • Recap of "How to Read Your Audience"

    Thanks to all who attended the October training on How to Read Your Audience.  We saw a great film of how not to give a tour and then the same tour given well.  We decided the main differences were the enthusiasm which the guide brought to the experience and that he described things in a way that brought the room and stories to life.

    Next we performed skits of different visitor behaviors.  We have some very good actors among us!  We had a great discussion where everyone contributed great ways to get the tour back on track. For young kids who don’t behave, give them something to hold or let them lead the group to the next room. For visitors who seem to be uninterested, Ron told us “be funnier and faster.” And we agreed that we enjoyed letting visitors be the experts — within reason.

    Excellent advice!  Thank you all.

  • Docent training dates for next fiscal year

    Thursday, November 16, 6:00 pm to 8:00 pm. Incorporating Celebrate into Your Tour. Our annual holiday tree decorating will be back again. This class will share the stories and meaning behind each tree.

    Thursday, January 18, 6:00 pm to 8:00 pm. Guest Speaker – tbd.

    Thursday, March 15, 6:00 pm to 8:00 pm. Dish Exhibit Training. Learn about the newest exhibit inside the Rosson House and outline strategies for incorporating this information into your tours.

    All docents must attend at least two Continuing Education classes during the year. Due to poor turnout last year, we will be reducing the number of classes to four and increasing the importance of their content.

Welcome to New Volunteers!

  • Please welcome our newest volunteers

    Ron Woodward has just qualified and joined the team.

    Tom Santilli, Pat Bryant and Jerri Hobson just need to give their tour to staff.

    Glenna Grimes and Katie Delahoyde have just finished training and will start shadowing.

    Thanks to Gayle Simmons who is helping deliver New Docent Training.


  • Fall Cleaning on November 6

    We need help with a deep cleaning of the entire house. We need a few extra pairs of hands to dust, swiffer the wallpaper and wipe the wood with Murphys.

    Please let Gina know if you can help for any part of the day. handcrafted@heritagesquarephx.org

  • Volunteer Party @ Handcrafted 11/9

    Handcrafted could use some help with making string art.  If a few of us got together, we could have a fun evening working on some projects.  Drinks and snack included. Thursday, November 9, at 1pm  and again at 6pm.

    Please let Gina know if you would like to join the fun. handcrafted@heritagesquarephx.org

  • Special Group Tours 11/14 & 12/5

    A tour group is coming at 10am on Tuesday November 14.  We need three docents to escort our visitors.

    Friendship Village is coming at 10am on Tuesday, December 5. We need a second docent to escort our visitors.

    Please let Heather know if you can  help.  marketing@heritagesquarephx.org



  • Phoenix Flea on 11/25

    The Phoenix Flea event in Square is a great opportunity for Handcrafted to target an interested audience and boost our sales. We need six Volunteers to sell gift projects in the Handcrafted “shop”, greet and engage visitors, and sell refreshments on the back porch. Saturday, November 25 from 11am to 5pm or any part thereof.  Please contact Gina if you can help!  handcrafted@heritagesquarephx.org

  • Docents for Holiday Tea & Tour

    Holiday Teas are back again this year with another amazing menu and tours of the holiday decorations. We can use your help to pour tea and then escort visitors through the house.

    Please let Jennifer know if you can help on December 2, 3, 14, 15, 16, or 17. education@heritagesquarephx.org

  • To sign up for shifts, check the online calendar to see which shifts are available. Then, contact Jennifer to get on the schedule.

    Jennifer’s contact information:



    For changes on the the day of your shift, please contact Flare at 602-262-5070.